Skype works so well on Android that I have taken it for granted--until it suddenly began giving me the message, "You cannot be signed in at this time. Please check your mobile network settings."
I was using T-mobile (during a trip home), and tried everything. The phone had 2 bars (as good as ever get with T-immobile) and had no problem getting on the internet or checking email. I could get into my Skype account on another Samsung Galaxy Note phone and on my PC, so it wasn't my Skype account's problem. I rebooted my Samsung Galaxy Note but that didn't help. I cleared the Skype program's Cache and Data files and rebooted. Still nothing.
Finally, I discovered on Google Play that there was a newer version of Skype, which I promptly downloaded. Problem solved! As it turns out, the phone had installed an Android update, which was not compatible with the older version of Skype.
So if you find you cannot connect to Skype, try these steps:
1. Make sure your phone can connect to the internet (Yes, that is a no-brainer, but I've had the internet go down before and not realize that was the problem, especially in China, where I spend most of my time.
2. Clear Skype's cache and data files (Click Settings, click Applications, click Skype, click Clear Data, click Clear Cache) and reboot.
3. If the above fails, go to Google Play to insure you have the latest Skype version.
Happy Skyping!
Dr Bill Brown
I was using T-mobile (during a trip home), and tried everything. The phone had 2 bars (as good as ever get with T-immobile) and had no problem getting on the internet or checking email. I could get into my Skype account on another Samsung Galaxy Note phone and on my PC, so it wasn't my Skype account's problem. I rebooted my Samsung Galaxy Note but that didn't help. I cleared the Skype program's Cache and Data files and rebooted. Still nothing.
Finally, I discovered on Google Play that there was a newer version of Skype, which I promptly downloaded. Problem solved! As it turns out, the phone had installed an Android update, which was not compatible with the older version of Skype.
So if you find you cannot connect to Skype, try these steps:
1. Make sure your phone can connect to the internet (Yes, that is a no-brainer, but I've had the internet go down before and not realize that was the problem, especially in China, where I spend most of my time.
2. Clear Skype's cache and data files (Click Settings, click Applications, click Skype, click Clear Data, click Clear Cache) and reboot.
3. If the above fails, go to Google Play to insure you have the latest Skype version.
Happy Skyping!
Dr Bill Brown
Bill's 2 eBooks on Amazon:
"Fujian Adventure"
Thanks a lot, had the same program, had to download the updates. Funny they didn't download automatically.
ReplyDeleteOn my PC, used Skype this morning, and when I used it this evening it updated, but the android phone did not update automatically.
Glad it helped. I've slowly realized that most of us face similar issues, so I've decided to just shared problems and fixes when I face them, lest others waste hours and days like I do.
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Thanks! Had the same problem and did not think of updating the skype app.
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