Saturday, August 16, 2014

Createspace won't upload (Please check your internet connection) SOLVED!

Ahoy from Amoy! (Xiamen)

I finally have typeset a Print-on-Demand version of "Discover Xiamen" for Amazon (I'm still working on Fujian Adventure) but I could not upload the createspace interior file! (the file with the book's content). Every time, for 3 days, I got "Please check your internet connection and try again. We highly recommend using a high-speed broadband internet connection."

Well--I was using high speed broadband. I was on a trip to the U.S., and using Comcast. Though I think they're billing dept. should be called Con-cast, the internet speed was blazing fast on all other sites. I downloaded a 2 Gb file in only a few minutes! I tried everything for 3 days--PDF, DOC, DOCX. I tried checking the files for errors. Nothing worked. I read other people's ideas. Most people thought it was a trick by Createspace to get them to pay the minimum $199 for professional services. Turns out the solution was simple--at least in my case.

I finally gave in and clicked the button to contact CreateSpace by phone. They called back within seconds, and a very professional man worked me through every step (remember to have your CreateSpace account number handy--not your ID and password). But I had already cleared the cache, cleared cookies, restarted Mozilla Firefox (which he said was best)--I even rebooted the computer. Finally, he suggested I try using Chrome to upload. I don't have Chrome, but I tried Internet Explorer (always a last resort for me)--and it worked like a charm, uploading the 12 MB file in just one minute.

Three days I tried to get this to work. And now I need to go through the entire file again because too many of the photos were not high enough resolution. CreateSpace automatically checks everything in the file--but a good thing; I see clearly the issues they raised. I just wished I'd have known these issues days earlier.

I suggested that since CreateSpace reps themselves recommend using Mozilla Firefox, they should also warn users that, as of now, it does not work!

Enjoy Amoy!

Bill's 2 eBooks on Amazon:
"Fujian Adventure"
Bill Brown Xiamen University


Tina Proffitt said...

I'm having the same issue today with my book. I'll try your Internet Explorer fix.
Thanks for the help!

Kevin M. said...

Thank you. :-) Finally worked when I switched to Chrome. Good post!

Desert safari said...

Desert safari Dubai
It's Amazing post really Its a great pleasure reading your post.Its full of information I am looking for and I love to post a comment that "The content of your post is awesome" Good Work

Evening Desert Safari said...

I am impressed by your post. It contains very informative data and i gain a lot information from it. It is very useful for me. Thanks for sharing and keep on